Total Appliance

Customer Tips

 

Things a Customer can look at before scheduling service
     
Appliance Problem Suggest to customer
Dryer Not Heating - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
    -Check outside vent
    -Check to make sure unit wasn’t moved against the wall, crushing vent behind unit
    - Clean lint trap
  No power,DEAD - Is there power to unit? Inside light on? If not check breaker
Washer No power,DEAD - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
  Lights on panel Blinking - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
  Water in bottom of tub -Check to make sure drain hose is higher that bottow of washer, syphon effect if drain hose lower
  Not spinning out -Check to make sure drain hose is higher that bottow of washer, syphon effect if drain hose lower
    -Check lid switch, on top load lid must be closed to spin out, stick pencil or screw driver in hole where lid would contact switch
  Moving around during spin - Possibly an uneven load
    -Is the unit on smooth floor? We sell vibration padded that we add to feet
    -New unit? Where shipping bolts removed
Refrigerator Not Cooling Freezer -Ask customer if they can try to clean the condenser coil, by removing front toe kick and vaccuming underneath front
or Freezer Fresh Food Side not Cooling - Ask if icecream in freezer solid, if not freezer may be going bad too, may need condensor motor, or defrost timer, "something simple
  No power,DEAD - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
    -If new home, refrig can not be on GFI plug
  Door staying open -Look for torn gasket, make sure gasket is flat by hinge area
  Both sides not cooling-Clicking noise -Ask how old the unit is, if old - Suggest that it may need compressor, which is and expensive repair, but we can come out if they want
Dishwasher Water in bottom of tub -Ask if any changes in or around the sink area, ie: new disposal, or did they move unit. If new disposal, there is a "punch out" plug that needs to be removed before attaching D/W drain
    -Check to make sure drain hose is higher that bottow of washer, syphon effect if drain hose lower
  No power,DEAD - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
Disposal Buzzing, not turning -the disposal comes with an allen wrench, which they can see a fitting in the bottom, turn manually using wrench to unjam disposal
Microwave No power,DEAD - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
  Lights on panel Blinking - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
Range No power,DEAD - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.
  Lights on panel Blinking - Is there power to unit? Inside light on? If not check breaker, turn breaker off for at least 5 min.

 

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